Refund & Cancellation Policy

How cancellations and refunds work for services provided by SilicoRealm LLP. It sits alongside whatever is agreed in your proposal or statement of work. Where a signed proposal says something different, the proposal wins.

Fit Calls

Free. Cancel or reschedule any time before the call using the link in your booking confirmation. Nothing to refund.

Paid engagements

• Before work starts. Cancel and we refund what you paid, less any payment-processing fees we cannot recover.
• After work starts. For fixed-scope work such as the AI-Native Roadmap, you are charged pro rata for what is completed and committed. Anything covering scope we have not started is refunded.
• Delivered work. Fees for deliverables already completed and handed over are not refundable.

Digital delivery

Everything is delivered digitally. There is no physical shipping, so no shipping or return charges apply.

How to request one

Email support@silicorealm.com with your invoice or order reference and what you would like cancelled. We reply within 3 business days.

Approved refunds go back to the original payment method through Razorpay and usually land within 5 to 7 business days, depending on your bank. Currency conversion and international transaction fees, where they apply, are not refundable because we do not receive them.

Before you raise a dispute

If a charge looks wrong, email us first. We would rather fix it directly and quickly than have you wait out a bank dispute.